FAQs

Got a question? Look here first!

Question still not answered?  Get in touch with us – we’ll be happy to help answer your question!

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Who decides who the driver is?

On arriving at the Raspberry Express meeting-point, each person can see what the traffic is doing, and right then decide to be a driver or a rider. Some people, say those who have a free parking space at work, or need their car during the day, might only ever want to drive. Some people, probably those who pay for parking at the destination, might only ever want to be a passenger. Others might be happy to ride or drive, depending on what is needed on the day. So each person makes their own decision as to whether to be a driver or a rider, and they can see if there are riders waiting or drivers waiting. Those who choose to be drivers then drive down the driving lane.

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How do I know it’s safe to get into the car?

You have to use your own judgment. Make sure it is an ‘Raspberry Express car’ (look for a Raspberry Express decal). Ask to see the driver’s membership card (photo ID). Don’t get in on your own (rule is, always at least two passengers). We screen everyone before they get their ID cards. But you still have to make your own judgment.

And if you are going to break the two passenger rule, as a lone passenger don’t get into a car with a person of the opposite sex.

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Can I refuse a ride if I’m not comfortable?

Yes, you can always decline a ride and get into the next (or the next) vehicle.

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What are the rules for being a member of the Raspberry Express system?

There are very few rules. Most of them are common sense.

  • No smoking in cars of the Raspberry Express
  • Always at least two passengers
  • Show your ID, don’t wait to be asked
  • No eating in cars without the driver’s consent

There are some protocols that we ask people to observe. For example:

  • The driver gets to choose the radio station
  • Conversation is encouraged, but avoid contentious subjects
  • Avoid wearing strong perfumes/fragrances
  • Ask before bringing coffee or other drinks into a car
  • Take all your belongings, including empty drink containers, with you when you leave the car
  • No long cell phone conversations

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What is the incentive for the drivers to drive in the Raspberry Express system?

 

  1. The driver gets a Raspberry Express ride-credit from each passenger. These can be used in future for rides, or sold to the system for cash.
  2. Where there are high occupancy vehicle (HOV) lanes, or other priority measures for HOV’s such as bypassing ramp meters, or preferential parking for carpoolers at the bus station, the driver gets a better trip.

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How much does it cost?

There are three types of costs.
1. Membership application processing
2. Ride-credits
3. Service fees

1. There is a $20 membership application fee, that we will ask for once we are certain of enough users for your route.

2. To be a passenger you will need a ride credit in your account which you will earn by providing a ride, or purchase from the system. We cannot say how much that will cost because it will depend on the route. The price will be set using a formula we have developed, by asking all riders and drivers to suggest a price. We expect it would be similar to a bus ticket for the same route.

In New Zealand we will not allow the price of the ride credit to exceed a fair proportion of the running costs of an average vehicle, so as not to contravene the Land Transport Rule 1999, which says carpooling cost sharing arrangements (which is what the ride-credit is for) may include (but are not limited to) fuel costs and reasonable wear and tear of a vehicle; but may not include any infringement fee incurred in the course of the journey, or compensation for the driver’s travelling time.

As an example, Link Crescent to Albany Bus Station is 22 km, and at the IRD approved mileage rate of $0.70 per km, allowing 3 persons per vehicle on average, the maximum price of a ride credit would be $5.08. Link Crescent to the Auckland CBD is 39.2 km, which at $0.70 per km, divided by three people in the car works out to $9.06.

3. Each time you use the system we will charge a service fee of $1.00.

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How much will I save?

We estimate that a person who uses the system every day, as a driver some days, as a rider some days, could save as much as $2,000 in tax paid costs per year compared with driving alone. The exact amount for you will depend on how far you drive and how much it costs for parking at your destination.

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How much will my emissions be reduced by participating in Raspberry Express?

You will save your own emissions, and you will reduce emissions for everyone else as they will be able to travel that little bit faster with less idling because of less traffic. In total we estimate that each participant could be responsible for as much as 6 to 7 tonnes of emission reduction if active for a full year, but that depends on how much traffic congestion there is on the participant’s Raspberry Express route.

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How will I get an Emergency Ride Home if I need one and who will provide it?

You will call us and we will arrange a ride for you. It will probably be a taxi. In some places you might be able to call the taxi yourself and charge it to Raspberry Express. The cost will be covered by the system. It will cost you some ride-credits. There will be a fair-use policy to ensure this is not abused.

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